User Management

Being able to view who has been in your chat, their current status and other meta data is important for managing your community outside of Telegram.

Modr8 has its own user management module and can provide information related to your users such as:

  • Total tracked user

  • Number of Trusted, Warned or Banned users

  • Reputation amounts, Language used, When Joined and When Last Active

As well as this, we allow you to manage these users direct on our website and if you like, you can view further profile information for each users and get into the detail of their message sentiment and track their number of messages sent over time.

Due to limitations in Telegram bots not being able to view the full list of chat users we simply track users by their activity in your chat. This includes when a user joins, leaves, messages or votes on a poll.

Accessing The User Management Console

The user management console allows you to search, filter and export all of the tracked users in your chat.

  1. Select "Manage" on your bot profile

  2. Select "Users" on your chat profile

  3. You are able to click the coloured boxes at the top of the page to quickly filter for those users

Managing Tracked Users

Beside each listed user in your tracked user management page you will see a "Manage" button. Clicking this button lets you execute quick actions.

Viewing User Profiles

You may wish to view the details of a users profile. This shows you the up to date information we hold as well as allows you to "Manage" the user within the chat.

To view the detail of a users profile.

  1. Select "Manage" on your bot profile

  2. Select "Users" on your chat profile

  3. Search for a user

  4. Click the "Manage" button at the end of the row

  5. Click "View Profile" within the menu

If a user has been referred by someone else to your chat, you will also see the user id of this referral. You can click that ID to see the parents profile.

Editing User Profiles & Details

It can be useful to edit a users reputation points in bulk, remove a ban or adjust/view their warnings. The user editor card will allow you to view and make these amendments as needed.

  1. Select "Manage" on your bot profile

  2. Select "Users" on your chat profile

  3. Search for a user

  4. Click the "Manage" button at the end of the row

  5. Click "View Profile" within the menu

  6. Amend reputation points by editing the number value in the "Reputation" text box

  7. To add a user to the trusted list where they bypasss bot filters or to remove them toggle the "Whitelisted" option

  8. The user status can be amended by updating the drop down on the "Status" option

  9. To add or remove warnings use the "Add Warning" button or delete out any you do not want to be in place.

  10. Hit "Submit" button to save any changes made

Viewing & Managing Reputation History

Whilst many users have reputation rankings, you may want to drill into a specific user and see how they obtained all of their reputation points. As long as the Community Reputation module is enabled you can view their history on their profile page.

  1. Select "Manage" on your bot profile

  2. Select "Users" on your chat profile

  3. Search for a user

  4. Click the "Manage" button at the end of the row

  5. Click "View Profile" within the menu

  6. Scroll down to the "Reputation History" section

  7. You can delete or copy the history by using the grey buttons as well as search for a particular user ID. Clicking on a username will take you to the reputation givers profile.

Viewing & Managing Referral History

When running a referral campaign there will always be some users who storm through the rankings and at the end of a competition you may wish to audit who referred who and how it happened.

Modr8 user management module contains a full referral history. On the users profile if the referral module is enabled you will see a table containing the users referrals. If you wish, you can delete out any referrals you do not want to be counted, you can also click the "Manage" button to view the users profile that was referred and take any further action.

  1. Select "Manage" on your bot profile

  2. Select "Users" on your chat profile

  3. Search for a user

  4. Click the "Manage" button at the end of the row

  5. Click "View Profile" within the menu

  6. Scroll down to "User Referrals" section.

  7. Select to delete a user referral or click manage to view the referred users profile.

❓FAQ & Troubleshooting

Why does the number of tracked users differ from the number in my chat

Telegram bots are unable to view the list of users in your chat. We have to track users based on actions and activity they take.

Whilst we are able to see people joining and leaving, sometimes telegram also deletes users or they delete themselves. These deletions do not send out any events and are unable to be tracked by us.

Instead of claiming to offer an exact representation of your chat member list, instead we are offering the ability to simply ensure we track who is being active and when they were active.

I do not see a referral management section in the users profile page

Ensure you have enabled the referral module in your chat settings page. You can read more about how to enable this here.

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